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What to Do After a Car Accident

How to Appropriately Respond to a Car Accident

To ensure the safety of yourself and others. If you are involved in an accident, it is important to stay calm and assess the situation. If anyone is injured, call 911 immediately. Even if there are no obvious injuries, it is important to seek medical attention to be checked out for any hidden injuries.

Ensure Safety First:

The immediate priority after an accident is safety. If possible, move your vehicle to a safe location, turn on hazard lights, and check for injuries among yourself, passengers, and others involved. Call 911 for medical assistance if necessary.

Notify Law Enforcement:

Contact law enforcement as soon as possible. It's crucial to report the accident to the police as they will create an official accident report, which can be valuable for insurance claims and legal purposes later on.

Exchange Information:

Exchange contact and insurance information with the other parties involved in the accident. Gather names, phone numbers, license plate numbers, and insurance details. It would be ideal to be polite and cooperative during this process. Also, make sure to get information from any witnesses as well.

Document the Accident:

Take photos and videos of the accident scene, including vehicle damage, license plates, road conditions, and traffic signs. This visual evidence can be essential for insurance claims. Write down details such as where the accident took place, what the weather was like, etc.

Seek Medical Attention:

Even if you don't feel injured immediately, it's advisable to seek medical attention. Some injuries may not show symptoms right away, and a medical evaluation can help in documenting any injuries related to the accident.

Notify Your Insurance Company:

Report the accident to your insurance company as soon as possible. Provide them with all the necessary details, including the other driver's information and the accident report number.

Avoid Placing Fault:

While it's essential to cooperate with the authorities and share information, avoid admitting fault or making accusations towards anyone involved. Fault determination is often handled by the insurance companies and legal processes.

Contact an Attorney:

If the accident involves significant injuries or complex liability issues, consider consulting an attorney experienced in personal injury cases. They can provide guidance on your legal rights and potential claims.

Keep Records:

Maintain detailed records of all accident-related expenses, such as medical bills, repair costs, and any missed workdays due to injuries. This documentation will be crucial for insurance claims and potential lawsuits.

Follow Up with Insurance:

Stay in communication with your insurance company throughout the claims process. Cooperate with their investigations, provide requested documents promptly, and keep track of claim progress.

Additional Notes:

When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.

Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

Contact Us Today!

Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!



Reviews

Read Our Five Star Reviews

We took our 2007 Jeep Liberty in due to some engine problems. Well, they looked in over and told what I had already suspected - the engine was in bad shape and loosing oil.The owner of the garage made some phone calls and presented us with a price much lower than we expected. We had them do the job (in one and a half weeks) and one their quoted price, we've driven the Jeep for a few days now without any problems. They did a great job and I would recommend them to everyone. Thanks guys for your detail to your work and low prices. I've ad them work on all 4 cars now, we are very satisfied with the out come of each car. I even bought a used car from them -works great. Thanks again Larry F

, 09/17/2025

Great service. Friendly. Reasonable pricing. Good location for us near NW Hwy and Plano Rd.

, 09/16/2025

I am beyond grateful for the amazing service I received here! They fixed my O-ring, gasket cover, and gave my car a tune-up. The work was done thoroughly, professionally, and at a fair price. But what truly touched me was when I noticed later that they went above and beyond, they fixed my bumper without even charging me. That kind of kindness and integrity is so rare to find! Thank you for not only fixing my car but also showing such care. I highly recommend this shop to anyone who wants excellent service and honest people who treat you like family.

, 09/16/2025

I had a problem with my car starting and cranking, and eventually starting smoking. I called highlands auto and they gave me the best price to tow to their shop. They replaced the electrical starter on my car after it went out and they had it repaired and ready to drive within the same day. Fast and efficient. Highly recommend this shop for auto repair. Thanks Highland Auto!

, 09/15/2025

Savings & Specials

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Oil Change Special $34.99 + Tax and EPA fee

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Body Work 10% off from original estimate from any other collision shop!

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Companies We Work With

  • ACDelco
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • BBB (Better Business Bureau)
  • Interstate Batteries
  • Amsoil
  • motorcraft
  • KYB