Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 972-233-8882 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
Read Our Five Star Reviews
I can't say enough about Chris and his entire team. Their honesty and integrity truly stood out during what could have been a very stressful situation. We brought our Land Rover in for a second opinion after my daughter had taken her vehicle to the Land Rover dealership in Dallas for a routine oil change. She was charged $450 for a high-grade oil change (which already felt excessive, as I typically pay around $250 in Connecticut), and then presented with a list of recommended repairs totaling over $5,000. What was most concerning is that there were no issues with the car prior to the visit. They claimed she needed a new battery, hoses, and several other items. It honestly felt like my daughter was being taken advantage of. I immediately researched reputable shops in the area and came across Chris. From the very first interaction, he was attentive, professional, and genuinely caring. He had my daughter bring the car in for a diagnostic and provided an honest, thorough quote. Come to find out, her car did not need any of the items the dealership had recommended. Thank you, Chris, and thank you to your entire team for your transparency, professionalism, and most importantly, your honesty. It's rare to find a business you can truly trust, and we are incredibly grateful to have found yours. Highly recommend.
4x4 Services, near Dallas, TX
Highlands did a great job of replacing a part on my car. Easy to work with and the work was done quickly. I will go back for future needs.
Collision Repair Services, near Dallas, TX
Hands down the best experience I?ve ever had going to a shop. The service was quick and friendly and the attention to detail was spot on. Helped me and my wife get back on the road quickly. Couldn?t ask for better people to work with. Thank you guys.
4x4 Services, near Dallas, Texas
We took our 2007 Jeep Liberty in due to some engine problems. Well, they looked in over and told what I had already suspected - the engine was in bad shape and loosing oil.The owner of the garage made some phone calls and presented us with a price much lower than we expected. We had them do the job (in one and a half weeks) and one their quoted price, we've driven the Jeep for a few days now without any problems. They did a great job and I would recommend them to everyone. Thanks guys for your detail to your work and low prices. I've ad them work on all 4 cars now, we are very satisfied with the out come of each car. I even bought a used car from them -works great. Thanks again Larry F
Savings & Specials
Discover the latest deals and discounts we offer. Take advantage of our seasonal promotions & coupons and find out how you can save on your next visit to our shop.
Oil Change Special $34.99 + Tax and EPA fee
Free Brake Inspection
Body Work 10% off from original estimate from any other collision shop!
