Customer Service
How We Deal With Car Trouble
At Highlands Auto Center, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Highlands Auto Center. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Highlands Auto Center, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Highlands Auto Center focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At Highlands Auto Center, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1984, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 972-233-8882 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At Highlands Auto Center in Dallas
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Ask The Mechanic
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
Read Our Five Star Reviews
This is one of the fairest, honest, trustworthy auto repair shops that I have ever visited. I began having issues with my Honda Accord. I visited at the least two other completely unrelated auto repair shops in the DFW, paid for diagnostics and was advised of other mechanical needs necessary for maintenance (that I actually paid for) but, nothing that pertained to the issue. Paid for “possible” solutions but, nothing that was done prior ever resolved the matter. I was dealing with an intermittent mechanical problem. I brought my car to Highland Auto and was treated extremely fair. I needed to visit the shop twice (intermittent issue). The first visit, a solution was found but needed additional work. Because of my prior attempts to have my car repaired resulted with the same issue, I figured that there would not be a fix. Highland Auto took the extra steps, found out exactly what the issue was and REPAIRED my car. I waited over 1 month just to make sure that the intermittent issue was actually resolved. It has been a little over a month now and I can factually say..it is fixed. To add, this repair shop provided the reassurance every step of the way. They also provided a courtesy vehicle while my car was in their shop being repaired. This took so much stress off my transportation concerns. Shockingly amazing and very fair company. Thank you Highland Auto!. You have no idea how much your positivity, fairness, and honesty and matters!
Engine Maintenance, near Dallas, Texas
Francisco (Frank) did an excellent job of repairing my breaks and some other items. My car went from undriveable to driving like new. Thanks, Frank!
Brakes, near Dallas, Texas
Did a great job very fast completion time. Good and affordable prices I highly recommend.
Auto Body & Refinishing Services, near Dallas, TX
Highlands did a great job of replacing a part on my car. Easy to work with and the work was done quickly. I will go back for future needs.
Collision Repair Services, near Dallas, TX
Savings & Specials
Discover the latest deals and discounts we offer. Take advantage of our seasonal promotions & coupons and find out how you can save on your next visit to our shop.
Oil Change Special $34.99 + Tax and EPA fee
Free Brake Inspection
Body Work 10% off from original estimate from any other collision shop!
